1. What is the Need?
What are the needs or conditions that have to exist BEFORE your product or service would be valuable to a potential customer?
2. Who is Authorized?
All players in the decision making process must be available to make the decision.
3. Time Frame?
Is the time frame to complete the service reasonable?
What is the real investment the customer’s has budgeted to buy your product or service?
You are the first impression of the company, you have the power to train the homeowner in Gaining Control of the call, and lastly you are who they are buying into. If you keep a contagious positive attitude, remain self-assured and not arrogant and simply have fun !
The potential client is going to see how much price is not the #1 goal when completing their project and you win!
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When the unexpected occurs, expectations change, or you have mis-communications, you will be challenged to keep your project in order with your client. Carefull planning enables you to do so without breaking a sweat.
Pay close attention to the requirements in your Work Agreement. Provide what has been stipulated, and you can avoid scope creep. You cannot build an airplane to seat four if the project was designed to seat two.
Few things irritate clients more than not being on time. You can set yourself apart from your competition by first showing up on time for planned meetings by arriving 10 minutes early. And set realistic benchmarks for completion. Allow for things like rain days and interruptions. Do not promise a hard deadline, and over estimate the time it is going to complete each step of the project. That way when you complete the step on time or earlier, you are the hero.
Your ProjectSuite365 app keeps all of your Subcontractors and Suppliers organized to assist you in assigning them to your projects, as well as communicating with them during the life cycle of the project.
Ensuring good communication will keep things peaceful between you, your client and your subcontractors and suppliers. Always make notes when you agree to something, and follow up to inspect that what you communicated has been carried out. ProjectSuite365 includes an excellent Communication system between you, the stakeholder and your crew. ProjectSuite365 also includes an image gallery for each of your projects where you and your team can post images of ongoing progress and details.
The larger a project becomes, the smaller your percentage of what you keep as profit and the cost of doing business. It's easy to think that something fits into your budget that you did not anticipate. Plan your budget carefully before work begins and stick to it.
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